SERVICE LINE

Managed IT Infrastructure for Nearshore Operations in Sonora

We get your IT infrastructure running and keep it that way: servers, backups, directory and cloud under one accountable technical partner. We operate it, not just sell it —and we back every change with evidence. Bilingual, on the Sonora–Arizona corridor.

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THE PROBLEM

When IT is the bottleneck, the plant pays for it

Servers nobody is watching. Backups that were never tested. Access that outlives the people who left. Every gap is downtime waiting to happen. We close it by owning the technical responsibility end to end: one number to call, documented decisions, and backups that actually restore. No finger-pointing between vendors.

CAPABILITIES

What's included

  • Windows and Linux server administration

    Patched, hardened and under control; a forgotten update never stops your line.

  • Proactive 24/7 monitoring

    We catch issues before your team does. Actionable alerts, not noise.

  • Backup and recovery (defined RPO/RTO)

    Backups we prove by restoring, not just by invoicing.

  • Active Directory

    Identities, access and group policy in order; the right people get in, no one else.

  • VMware vSphere virtualization

    Right-sized, healthy hosts and VMs, with headroom to grow.

  • Microsoft 365 / Exchange Online

    Managed mail, identity and retention; reporting your headquarters can audit.

HOW WE WORK

How we work: assess, plan, operate with evidence

  1. Assess

    We measure the real state of your infrastructure. Nothing is touched without your written authorization.

  2. P1/P2/P3 plan

    Prioritized by impact: what stops you today, what degrades you, what’s worth improving.

  3. Operate with evidence

    We execute, document every change and keep an audit trail. Reversibility first.

  4. Continuous monitoring

    What isn’t measured fails silently. We hand you visibility, not promises.

STACK

Technologies we operate

  • Microsoft
  • Windows Server
  • Active Directory
  • Microsoft 365
  • VMware
  • Linux

[a validar] formal partner levels / alliances with each vendor (do not claim a partner level until confirmed). 24/7 monitoring coverage: confirm SLA before committing to it.

Our method guarantee

Every change is documented, dated and reversible unless we flag otherwise. One accountable technical partner answers for your infrastructure —in English and Spanish.

[a validar] no real case studies or testimonials yet: none are published until confirmed with the client (rule 4).

QUESTIONS

Frequently asked questions

  • What's the difference between IT support and managed services?
    Support reacts when something breaks; managed services keep it from breaking and run your infrastructure continuously, with monitoring and tested backups.
  • Do you support our U.S. headquarters in English?
    Yes. We operate bilingually (EN/ES) from day one: technical reporting and conversations with your corporate office don't go through manual translation.
  • Do you need to connect to our servers for the assessment?
    Nothing is touched without your written authorization and a defined scope. The initial assessment sets what we measure and how, before any connection.
  • Do you work with manufacturing plants or only offices?
    We design for the plant floor and continuous operation, not just offices. Downtime isn't an inconvenience here —it's stopped production.

EXPLORE

Explore the other lines:

See all services →Nearshoring →

FESSATECH

Let's get your IT infrastructure running. Start with an assessment.

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